http://www.intelliants.com/blog/ http://www.intelliants.com/blog/articles/canned-messages-and-smilies-61.htm Two great features implemented on our Free Live Help project. You can find more information about them in the support forums. Here are the direct links to the news.
live help canned messages
live help smilies
Let us know if you have any comments. Thanks for choosing our software.]]> Announcements http://www.intelliants.com/blog/articles/canned-messages-and-smilies-61.htm http://www.intelliants.com/blog/articles/intellilivehelp-chat-logs-history-58.htm I'm happy to announce we have prepared a new functionality that allows to see live chat logs for each operatory. This option is available for account only so account aka admin can view what the operators were talking about in the chat.
I hope you might find this feature useful.]]> Announcements http://www.intelliants.com/blog/articles/intellilivehelp-chat-logs-history-58.htm http://www.intelliants.com/blog/articles/intellilivehelp-desktop-application-v1-0-01-released-56.htm I'm happy to inform we decided to release a new version of our air live help desktop application. We implemented some new features in this version. Here they are:
1. Minimize to tray
2. Remember me
You can find a detailed description of new features at Live Help Support Forums.]]> Announcements http://www.intelliants.com/blog/articles/intellilivehelp-desktop-application-v1-0-01-released-56.htm http://www.intelliants.com/blog/articles/intellilivehelp-desktop-application-55.htm We are happy to announce we prepared a desktop version of IntelliLiveHelp Live Help Software. This means you don't need browser to get access to operator console. You can simply run its own application and that's all.
You can find more information here:
Live Help Operator Console]]> Announcements http://www.intelliants.com/blog/articles/intellilivehelp-desktop-application-55.htm http://www.intelliants.com/blog/articles/intellilivehelp-new-born-54.htm We are glad to announce a redesign for our live help service - IntelliLiveHelp project. We have been working on its redesign for about 2 months and we should say we are pleased with the results. The new design is like a new breath of fresh air. It's pretty simple and easy to use.]]> Announcements http://www.intelliants.com/blog/articles/intellilivehelp-new-born-54.htm